Frequently Asked Questions
Does The Journey of Us access my actual photos?
No. We only read metadata (GPS coordinates and timestamps) from your photo library. Your actual photos never leave your device and are never uploaded to our servers.
How do Gold, Silver, and Bronze discoveries work?
Discoveries are ranked by how close you were to another person in both space and time. Gold means you were in the same place within hours, Silver within the same neighborhood over days or weeks, and Bronze in the same region within months.
What is an Exclusion Zone?
Exclusion Zones let you mark locations as private (like your home or workplace). No metadata from those areas is ever shared with groups, and other users are never told that a zone exists.
Can I delete my data?
Yes. You can delete your entire account and all associated data from the app’s settings at any time. You can also export your data in JSON format before deleting. Deletion is permanent and irreversible.
What is Duo Story?
Duo Story is our flagship couples feature. It builds a three-act cinematic narrative from your real photo metadata: Act I (before you met), Act II (the convergence and near-misses), and Act III (your shared journey together).
How much does The Journey of Us cost?
The app is free to use with up to 2 groups and 500 photo scans per month. Pro ($6.99/mo) unlocks unlimited groups, all discovery tiers, and interactive maps. Duo+ ($9.99/mo) adds the couples narrative, AI narration, and printed journey maps.
Still need help?
Our support team is happy to help with any questions not covered above.
Email support@thejourneyofus.app